Please allow products toe be ship within 5-7 business days of ordering. We use UPS as our main source of shipping, any occurrences that happens after we ship it off is not our responsibility for example: stolen, damage or lost packages. If the situation sees fit we will try our best to accommodate. Please file any claims through UPS, and email or text/call us as well so we can also help get your package. Also, make sure your address is correct especially any apartment numbers if you notice a mistake after ordering please inform us asap or at least within 24 hours so we can make the change. Any orders ship back to us will be charged another shipping fee. Our products is not returnable nor any exchanges. Our email and number is at the bottom of our page. Thank you.